Shipping & Returns
Return & Exchange Policy
If you are not completely satisfied with your order, send an email to care@graysonwaves.love within 30 days of the delivery date to initiate the return process.
Please include your order number and the name of the item(s) you wish to return or exchange. Damaged or incorrect products will be replaced free of charge. Other returns may include a shipping fee if applicable. (see Shipping Charges)
Please return items in new condition, unused, and in its original packaging.
Refunds
Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form of payment originally used for purchase. Store credit is available as an alternative option.
Shipping Charges
If there has been any mistake on our part or your product arrives damaged we will be happy to arrange a free replacement. All products that are returned to us should be sent back in their original packaging. Please provide clear photos showing the defective item or damaged packaging in your email.
For U.S. Customers
To return items that are not defective or incorrect for a refund, a shipping fee of $5 - $28 per package will be deducted from the refund amount to cover the cost of the return shipping label that will be provided to you. (Actual price deducted will depend on the item returned. You will be notified of the amount prior to the processing of the return.)
For Customers outside of the U.S.
To return items that are not defective or incorrect for a refund please email care@graysonwaves.love and we will be happy to find an equitable solution.
Shipping Information
International Availability
Fine Art Prints
International fine art print orders are only available upon request. Please contact customer service at care@graysonwaves.love.
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Hardcover Journals
Hardcover journals are not available to be shipped to the following countries: Bahrain, Bolivia, Brazil, Chile, Colombia, Egypt, India, Indonesia, Isle of Man, Israel, Kuwait, Latvia, Peru, Qatar, Reunion Island, Russia, Saudi Arabia, Sri Lanka, UAE/AE.
Satin Posters
Satin posters are not available to be shipped to the following countries: Guadeloupe, North Korea, Russia, Ukraine.
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Spiral Journals
Spiral journals are available to be shipped worldwide.
International Transit Times
Fine Art Prints
Fine art prints sent internationally will spend up to 14-30 business days in transit.
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Satin Posters
Satin posters sent internationally will spend up to 10-30 business days in transit.
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Spiral Journals
Spiral journals sent to Australia, Canada, New Zealand, and Norway will spend up to 10-15 business days in transit. Spiral journals sent to the rest of the world will spend up to 10-30 business days in transit.
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